For questions or information please feel free to contact us at

Phone.: 0049-30-6392 2522

Fax: 0049-30-6392 2048

Our service line is available from Mo. to Fr. 08:30 - 15:30

Technical support

Do you need technical support for an item or for programming? Please send us an email we will help you!

Request Button

You can add items to the shopping cart and request an individual price directly via the enquiry button.

Shipping + Payment

Find all terms of payment

Secure Shopping

General Business Terms

1. Formation of the Contract

Your order constitutes a contractual offer with the willingness to form a legally binding contract with us. The acceptance of your offer occurs with either the sending of an order confirmation or the delivery of the purchased goods. After your order in our web shop you will automatically receive an order acknowledgement notification via email. However, a legally binding contract will not be formed until you receive either an order confirmation or the goods.
To complete an order in our Web shop these ten steps are required:
1) Adding the goods you wish to purchase to your electronic shopping cart.
2) Confirm your shopping cart by pressing the button “checkout”.
3) Login with your account (email address and password) or register a new account.
4) Choose the delivery address and the mode of dispatch.
5) Choose the billing address, the payment method and optionally add specifications to your order.
6) Verify or correct your order and your personal information.
7) Agree to our terms and conditions and cancellation policy by checking off the adjacent box.
8) Sending of your legally binding order by pressing the button.
9) Depending on your chosen method of payment you may be forwarded to a corresponding payment site (e.g. PayPal).
10) Receipt of an order acknowledgment notification via email containing the details of your order.

2. Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you ac- quires, physical possession of the last good.

To exercise the right to cancel, you must inform us

ASTI Mobile Robotics GmbH
Wagner-Régeny-Straße 16
D-12489 Berlin, Germany
Phone     030-6362 2522
Fax         030-6392 2048

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex- pensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –
- 14 days after the day we receive back from you any goods supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Cancellation Form

3. Storage of the Contract

We will store the contract information from your order. You can print this information before sending your order by pressing the “print” button during the last step of your order. Furthermore we will send an order acknowledgement notification and an order confirmation, containing the details of your order and our terms and conditions, to your email address.

4. Retention of Title

We reserve the right to retain title of the delivered goods until the complete payment of all claims against the buyer.

5. Prices, Delivery Costs and Return Costs in case of Cancellation

All prices are quoted in euros with value added tax (VAT).
Additional shipping costs may arise depending on the weight, the chosen mode of dispatch and the country of destination. These will be displayed during your order.
Should you make use of your right to revoke your contractual statement you have to bear the costs for returning the goods. This also applies in the case that you haven’t provided any consideration or down-payments yet.

6. Terms of Delivery

The effective delivery time is indicated in our offer and applies from the receipt of payment. Should you have chosen payment by direct debit the delivery time will apply from the moment your offer is accepted by the InSystems Automation GmbH.

7. Terms of Payment

The common mode of payment is prepayment via bank transfer, PayPal, credit card, Giropay, immediate transfer. Alternatively you can choose to pay on delivery. If you decide to pay via bank transfer we will inform you of our banking details in the order confirmation.
Payment via invoice is only possible after a mutual agreement - creditworthiness provided - and is to be paid within 14 days from the indicated invoice date.

8. Warranty

Warranty is granted by statutory regulations. Should used goods be part of the sales contract and should the purchaser not be the consumer, then these goods will be excluded from warranty. In case the purchaser is the consumer the warranty period for used goods is set to one year.

9. Privacy Policy

During initiation, finalization, processing and rescission of a sales contract we will record and process data within a statutory limit.

While you are on our Web site we will record the IP-address currently used from your computer (anonymized down to 1 byte, e.g., the date and time, the web browser and operating systems you use, and the pages you have visited. No conclusions to your personal information are possible or intended by these recordings.
The personal information that you confided to us during email contact or your order (e.g. your name, contact information etc.) will only be used for correspondence with you and for their intended purpose (e.g. your order or inquiry). We will only forward your personal information to the logistics company entrusted with the delivery and we will only forward those information needed for the delivery. While processing the payment we will forward the relevant information to the bank.
We assure you that none of your personal information will be forwarded to a third party aside from the mentioned cases and aside from cases in which we are legally obligated to or in which you explicitly gave us permission.
If the services of a third party are needed for the processing and execution of our contract, the regulations of the Federal Data Protection Act (BDSG) will be applied.
Duration of Data Storage
Personal information that were confided to us will only be stored until completion of their intended purpose. In consequence of commercial law and fiscal law some information may be stored for a retention period of up to ten years.
Your Legal Rights
If you do not consent with the storage of your information or if the stored information has become incorrect, we will, after a notification from you, arrange for the deletion, correction or blocking of your information in accordance to legal regulations. Upon request you can gratuitously receive information about all personal data recorded about you. In case you have any questions about the collection, processing or usage of your personal information or in case you wish to correct, block or delete your information please contact us at:

ASTI Mobile Robotics GmbH
Wagner-Régeny-Str. 16
12489 Berlin

InSystems-Shop und receiving department:
Kekuléstr. 7

Tel.: 030-6392 2522

Links to Other Websites
When referring or linking to websites of a third party we cannot guarantee or take responsibility for the correctness and integrity of the information provided on said websites. Neither can we guarantee for any data security on those websites. Since we have no influence on the abidance to the Federal Data Protection Art on the websites of a third party, we recommend you to check their respective privacy policies.

10. Online Dispute Resolution

The European Commission prepared a new platform for Online Dispute Resolution (ODR). The platform can be found at

11. Applicable Law and Jurisdictions

German law applies exclusively. If a consumer has his permanent residence in another country the German law applies as far as it doesn’t breach any mandatory legislations of this country.